Constant change is the new reality, putting new pressure on businesses. We now face elevated customer expectations, more uncertainty and cost pressures, and rapid change. AI can be the solution by:
- Learning from every customer interaction and allowing companies to get better at helping customers while optimizing experiences.
- By eliminating the work and cost of manual triage, leaders can free up team capacity and reduce operating expenses.
- Automatically deflecting more customer queries (especially during periods of high demand), businesses are in a better position to contain costs.
In this session, Zendesk's Adrian McDermott explains how AI can be the difference maker.